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Garuda Indonesia's Subsidiary Is Expanding Its Contact Center Services In Yogyakarta

Citilink Airlines, a subsidiary of PT Garuda Indonesia Tbk (GIAA), has enhanced its customer service with the inauguration of an expanded Contact Center in Yogyakarta this Thursday. The opening ceremony was conducted by Citilink's Human Resources Director, Arief Adhi Sanjaya, and attended by Sujito, the Marketing & Sales Director of Infomedia, along with Andri Wibawanto, the Director of Solution & Business Development at Infomedia. 

Dewa Rai, the President Director of Citilink, emphasized the importance of prompt, responsive, and high-quality service in communicating with customers. "As a company committed to providing the best experience for every customer, Citilink continuously innovates to enhance service quality, including the expansion of our Contact Center services to be better prepared to assist customers at all times," stated Dewa in a written statement from Tangerang, Banten, on Friday, February 7, 2025. 

The newly inaugurated Contact Center in Yogyakarta marks Citilink's second such facility, following the establishment of its first Contact Center in Surabaya in 2012. The Citilink Contact Center offers various conveniences for passengers and prospective travelers, including ticket booking, purchasing Citilink products, accessing flight schedules and information, requesting flight rescheduling, and submitting customer complaints. 

Citilink provides a range of Contact Center services accessible to customers through multiple channels, including telephone, live chat on the website, the virtual assistant Linka via WhatsApp at 081110110808, email, and social media @citilink. 

Tag: Citilink Airlines Garuda Indonesia GIAA