automotive

Citilink Launches Contact Center In Yogyakarta, Providing Employment Opportunities For Persons With Disabilities

Citilink Airlines is dedicated to continuously enhancing its customer service by inaugurating an expanded Contact Center in Yogyakarta on Thursday, February 6. 

The opening of the Contact Center in Yogyakarta was officiated by Citilink's Human Capital Director, Mr. Arief Adhi Sanjaya, and was attended by Mr. Sujito, the Marketing & Sales Director of Infomedia, along with Mr. Andri Wibawanto, the Director of Solution & Business Development at Infomedia. Citilink's President Director, Dewa Rai, emphasized the importance of prompt, responsive, and high-quality service in communicating with customers. 

"As a company committed to providing the best experience for every customer, Citilink continually innovates to enhance service quality, one of which is by expanding our Contact Center services to be better prepared to assist customers at all times." 

The newly inaugurated Contact Center in Yogyakarta marks Citilink's second such facility, following the establishment of its first Contact Center in Surabaya in 2012. 

The Citilink Contact Center offers various conveniences for passengers and prospective travelers, including ticket booking, purchasing Citilink products, accessing flight schedules and information, requesting flight schedule changes (rescheduling), and addressing customer complaints. 

Citilink provides a range of Contact Center services accessible to customers, including telephone support at 0804 1 080808, live chat features on the website www.citilink.co.id, the virtual assistant Linka via WhatsApp at 0811 1011 0808, email support at customercare@citilink.co.id, and social media engagement at @citilink.

Tag: Citilink