technology

Develop AI Technology For Customer Interaction

Jensen Huang, the CEO of Nvidia, has stated that artificial intelligence plays a crucial role in accelerating global digital transformation. 

"AI represents a new form of energy, akin to electricity during the Industrial Revolution. Businesses that are slow to adapt risk losing their relevance," he remarked. 

According to Gartner, companies that implement AI for customer interactions can reduce operational costs by up to 30%. 

Digital chat technology has rapidly evolved alongside social media. Subsequently, the introduction of menu-driven chatbots has enabled customers to interact and obtain information more effectively. However, menu-based chatbots sometimes fail to resolve customer queries or issues. Additionally, these chatbots may go unattended if customer service agents are unavailable or overwhelmed by high traffic. 

Moreover, the digital business landscape necessitates 24/7 availability, as potential sales or customer inquiries can arise unexpectedly. 

Aivia Chatbot is an AI-driven chatbot that learns directly from relevant data provided by businesses. Like generative AI, it exhibits human-like qualities, flexibility, and adaptability to preferred interaction styles. 

Aivia Chatbot operates automatically, is flexible, and delivers accurate responses based on the data supplied by the company. It is available around the clock, can be switched between Indonesian and English, and remains controlled without emotional responses. 

The technology and capabilities utilized by Aivia Chatbot include Natural Language Processing (NLP), updates to sensitive word databases, ChatGPT integration across various platforms, A/B testing, insights, evaluations, information management, and audit trails for corporate use. 

"Aivia Chatbot is user-friendly, up-to-date, and precise. Traditionally, companies have needed to train sales, marketing, and customer service agents, which requires significant investment in time, cost, and effort to ensure agents are well-versed in products and company operations," stated Emilia, CEO of Aivia. 

Tag: AI Technology Digital Transformation